Polity question from Sub Inspector exam, 2022 by JKSSB
How can barriers created by refutations and arguments be resolved?
Last updated Jun 24, 2026
Correct Answer:
Option A —
listening to the views of the other
This question appears in various competitive exam MCQs (e.g., JK Police SI, development communication, business communication quizzes, and similar tests on platforms like Testbook). The correct answer, as per standard solutions in these sources, is A) listening to the views of the other.
Explanation:
Barriers created by refutations and arguments arise during communication when parties become defensive, focus on countering each other, or prioritize winning the debate over mutual understanding (a common psychological or semantic barrier in interpersonal/organizational communication).
This leads to poor listening, selective perception, and escalation of conflict. The most effective way to resolve such barriers is by shifting from rebuttal mode to active and empathetic listening—genuinely hearing and considering the other person's views. This promotes openness, reduces defensiveness, builds rapport, and allows constructive dialogue.
The other options worsen the barrier:
B) Trying to prove one's own views are correct → Reinforces argumentativeness and defensiveness.
C) Setting up the sender or receiver at a higher position → Creates hierarchy/power imbalance, increasing resistance.
D) Stating the contradictions → Highlights opposition further, escalating refutations instead of bridging gaps.
Effective communication principles (e.g., in models emphasizing feedback, empathy, and two-way interaction) stress that open listening overcomes such interpersonal barriers.1.6sFast
Answer verified by Quintessence Classes faculty — Karan Nagar, Srinagar.
